Shipping Policy

All available shipping options for each product are shown at the checkout stage. We offer free delivery to the UK Mainland. All additional shipping costs for special delivery services, or for delivery outside of the UK Mainland, are imposed upon us by the supplier and subsequently passed on to you, the customer. Shipping to Northern Ireland and Ireland is not currently available.

When your order arrives at your address, you will be given the opportunity to check and sign for the products. During delivery, we recommend a visual inspection of your order on arrival for any obvious damage and to ensure that all products ordered are present. You are not expected to check every item before signing for the delivery.

Once you receive your items, please do not store them away for later inspection. If any goods received are damaged, faulty or incomplete, you must notify us within 48 hours of delivery via email at sales@designerradiatorshowroom.co.uk or by telephone on 01257 452 879, quoting the full name on the order and your order number. Please check all items thoroughly for damage. If we are notified within the given time frame, we will be able to organise a replacement and collection. Where customers have adhered to these terms and conditions yet have received goods that are incorrectly supplied or damaged in transit, Croston Plumbing and Heating will replace goods free of charge. Please note that in some cases a courier will refuse to collect, and we will be unable to organise a collection, for example in the case of broken glass or pottery.

Upon signing, responsibility for the products passes to you, and any risk of damage or loss is assumed by the purchaser. We are not responsible for any goods received or unpacked by anyone other than the purchaser. All damaged goods must, wherever possible, be returned in their original packaging. We cannot be held responsible for any loss or damage incurred due to errors made by the purchaser during checkout, such as entering incorrect address details. Please ensure all information is correct before processing your order.

If you fail to take delivery on the agreed date, we reserve the right to charge for any subsequent deliveries.

We advise against booking any installers or engaging in preparatory work until full receipt and inspection of your goods. We will not be liable for any tradesperson costs, consequential loss or compensation in any way.

Shipping timescales are given as estimates in good faith and cannot be taken as precise or guaranteed information.

If goods are ordered over the weekend or on a bank holiday, please be aware that the order date is taken as the next available working day for shipping purposes.