Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions we recognise that there may be times when our customers are not completely satisfied.

To ensure that we are able to put things right as soon as possible, please read our complaints procedure below. We will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of any works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event that there is anything you are not completely satisfied with, please contact us as soon as possible so that we can rectify any problems without delay. You can reach us in any of the following ways:

• Telephone: 01257 452 879
• Post: Croston Plumbing and Heating Ltd, Unit G, Grove Mill, Eccleston, PR7 5TZ
• Email: info@crostonplumbing.co.uk

We aim to respond within 2 working days of receiving your complaint and, where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted Traders in the first instance on 0117 981 2929.